This is a common error when customers download the theme package and upload it immediately with this theme package. First, please extract/unzip the theme package you downloaded from themeforest. The installation file is located in the Theme folder.
We usually never respond more than 12 – 24 hours after you submit a support request (Except Saturday and Sunday). However, there are some cases where we have responded, but customers reflect in the comment that they have not received any emails. Please check some issues:
1 – After you submit a support request via the support tab, we will respond via the email you used to sign up for a Themeforest account; please check this email. We encountered many cases where customers did not remember the email used to register for a ThemeForest account or used an error email (maybe due to an expired domain or faulty server hosting…), so they did not receive a response from our support team.
2 – Please double-check the Spam Box section; it is possible that, for some reason, the email has been queued as spam mail.
If you end up purchasing the wrong theme, it's important that you do not download it and immediately request a refund. We will verify the status of the theme, and if you haven't downloaded it yet, we will gladly refund your purchase. However, if you have already downloaded the theme, we will not be able to issue a refund. It's important to note that even if we agree to refund your purchase and you download the theme during that time, the refund decision will be reversed. We hope this clarifies our policy and helps you make the most informed decision when purchasing a theme from us.
Images used and included in this theme are for demo purposes only. COMMERCIAL USAGE IS NOT ALLOWED AND IS AT YOUR OWN RISK.
You just need to make a one-time payment, there are no monthly payments required.
